Rail Services that Keep America’s Tourist Capital on Track

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Located in the USA’s Sunshine State, the city of Orlando, Florida is known as home to some of the world’s best known theme parks and tourist attractions. It’s also one of the fastest growing urban areas in the country. As the region expands, so does its need for an efficient intermodal transportation network.

To provide a transportation alternative for Central Florida’s residents and visitors, the Florida Department of Transportation (FDOT) created SunRail. This north-south commuter rail line parallels the busy and congested Interstate 4, a major highway in Florida, as it runs through Orlando on its way between Tampa and Daytona Beach. Service on the 12-station, 32 mile long initial operating segment of SunRail began in the Spring of 2014. Phase 2 South is scheduled to be completed in mid 2018, extending the line farther south by 17 miles and adding four stations. Future plans call for extending SunRail 12 miles to the north, to an additional station in DeLand, bringing the total system to 61.5 miles.

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We believe that our customers and their passengers notice that everything runs more smoothly when one provider is responsible.

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This ambitious project relies not only upon a fleet of 20 BOMBARDIER BiLevel commuter rail cars, but also on the range of services that Bombardier provides to keep SunRail moving.

is one of 12 stations currently part of SunRail's initial operating segment.
Lynx Central Station in Orlando is one of 12 stations currently part of SunRail's initial operating segment.

When the Florida Department of Transportation awarded Bombardier a contract to provide a comprehensive rail-service package for SunRail, the Montréal-based rail technology leader had already proven its operations and maintenance expertise at other transit systems, such as GO Transit in Toronto and New Jersey Transit’s River Line.

SunRail is a shining example of Bombardier’s service model.

Providing services is part of Bombardier’s strategy to redefine itself, from simply a manufacturer of trains to an all-in-one mobility solution provider. SunRail is the perfect example of this model. Bombardier’s scope of work for the SunRail service includes train operations, train dispatching, communication, fleet maintenance, track maintenance, station maintenance (platform integrity), facility and bridge maintenance as well as customer service.

connects DeBary in the north with Sand Lake Road in the south, passing Church Street station in downtown Orlando.
The north-south line connects DeBary in the north with Sand Lake Road in the south, passing Church Street station in downtown Orlando.

“Bombardier’s strong services portfolio complements our innovative products and technologies, allowing us to form true partnerships with our customers throughout the entire product life cycle and to ensure the highest levels of safety, on-time performance, fleet availability and reliability,” said Todd Gruenemeier, General Manager of Bombardier’s SunRail site.

the Universal Orlando resort.
One of the city's many attractions, the Universal Orlando resort.
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This really is a win-win situation

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This strategy is one that pays dividends in both the long and short run. Reducing parts failures and the breakdowns they can cause significantly increases the number of on-time arrivals – something appreciated by both SunRail and its passengers. Punctuality and reliability are just two advantages. Since Bombardier is also the commuter line’s operator, all services are available from one provider. This means that staff is deeply integrated into the line’s operations and crews can work more quickly and efficiently. “This really is a win-win situation,” summarizes Gruenemeier. “We believe that our customers and their passengers notice that everything runs more smoothly when one provider is responsible.”

Automated Vehicle Inspection System

Bombardier’s engineering experience has led to a sophisticated maintenance system, called Automated Vehicle Inspection System that detects and eliminates technical problems before they develop into failures. Prior to entering the maintenance facility, trains pass through a depot where a complex arrangement of lasers and a 360° camera capture countless details and return a comprehensive image of the train’s condition. This data is then fed into BOMBARDIER ORBITA, a predictive asset-management system that converts telemetric data into meaningful information that enables pro-active identification of problems.

REFERENCE PROJECTS

Bombardier Transportation offers a unique combination of integrated mobility solutions that includes a broad portfolio ranging from trains and sub-systems to signalling and services. Bombardier’s long-standing track record of providing operations and/or maintenance services for transit systems across North America includes:

  • Central Florida Commuter Rail Transit project (SunRail Service)
  • Maryland Area Regional Commuter (MARC) Train Service (Brunswick and Camden Lines)
  • Metrolinx/GO Transit, Toronto
  • New Jersey Transit River Line Service
  • North County Transit District Coaster and Sprinter Services, North San Diego County
  • OC Transpo, Ottawa
  • Reseau de Transport Metropolitain, Montréal
  • Southern California Regional Rail Authority Metrolink service
  • UP Express, Toronto
  • Translink West Coast Express Service, Vancouver